Frequently Asked Questions
Everything you need to know about your Pendleton heritage orders.
What is the signature Pendleton wool quality guarantee?
We take pride in our 'Warranted to be a Pendleton' promise. Most of our wool is sourced from local ranchers and processed in our own Northwest mills, ensuring the highest standards of durability and softness.
How should I care for my Pendleton wool blankets and apparel?
Most of our wool products are dry clean only to preserve the integrity of the fibers. However, we do offer 'Eco-Wise' wool collections that are specifically designed for machine washing.
How long does shipping take for domestic orders?
Standard shipping typically takes 5-7 business days. We also offer expedited 2-day and overnight shipping options for those who need their heritage pieces sooner.
What is your return policy?
We accept returns of unworn, unwashed, or defective merchandise within 60 days of purchase. Items must have original tags attached and be accompanied by a valid receipt or packing slip.
Do you offer international shipping?
Currently, our website serves customers within the United States and Canada. For other international locations, please contact our customer service team to find a local authorized retailer.
Can I track my order once it has been placed?
Yes, once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.